FAQ's
Q: How do you make your earrings?
A: All of my earrings are designed and hand made by me in my home studio!
I design the pieces myself in Adobe Illustrator and cut them myself on my big laser cutter. I do all of the work myself including cutting, peeling, assembling and gluing all of your pieces! I then package everything up to send to you!
If you'd like to make your own pair of earrings please come along to one of our workshops!
Q: Do you ship worldwide?
A: I do!
Q: When will I get my order? / When will my order ship?
A: Please check individual listings for turn around times. Your package will ship once all pieces are made.
For ready made items please allow 1-3 weeks for processing and for your order to be prepared, packed and shipped. Once your order has shipped I unfortunately cannot give you any extra information, I can only see the same tracking page as you. Your item should normally be with you within 1-2 weeks within Australia and within 3-8 weeks internationally.
All orders will receive an email with tracking information once the shipping label is generated, please be aware that this does not necessarily mean the package has been posted, please keep an eye on the tracking for updates.
For pre-order and made to order items, please check the listing for turn around times before ordering. This can range anywhere from 4 - 8 weeks.
Please note that delays may occur and shipping estimates are not guaranteed.
**Due to COVID-19, a lot of orders are experiencing shipping delays that are out of my control. Please give your package a minimum of three weeks for domestic orders and eight weeks for international orders from the date the package has been shipped before asking me to follow up on orders.**
Q: Does express shipping mean my order will ship faster?
A: Express post simply means that your order will be shipped with the express service that Australia Post offers. Turn around times still apply. I do not offer rush orders at this time.
Q: What happens if my package is lost in transit?
A: All orders come with tracked shipping. If the required time stated above has passed since your order has shipped I will contact Australia Post to request they investigate the location of your parcel. A lot of the time this will resolve the issue and the package will be located and delivered. If Australia Post deems your package to be lost in transit I will re-make and re-send your order and make an insurance claim with them. I am unable to provide refunds for lost packages.
Q: I've checked my tracking and it says my parcel was delivered but I don't have it, what can I do?
A: Firstly, please check around your house to check it hasn't been hidden in a safe place and check with neighbours and house mates to see if they have mistakenly received your package. The next step is to contact your local post office and ask if the parcel has been taken there or if they can offer any further information. You may be able to make a claim with your postal service.
Unfortunately I am unable to offer refunds or replacements on orders that are marked as delivered.
Q: I received my tracking info in an email but the tracking says 'It's being prepared' still. What is happening with my order? Is it lost?
A: All tracking information is sent at the time I generate shipping labels. I do these in large batches after a restock to work efficiently. This does not mean your order has shipped! Please double check the turn around times on each listing and only send me an email after this time has passed.
If this time has passed and I have shipped your order, it will most likely not be lost! Packages can miss a scan or two sometimes and not show up in the system until they're out for delivery. Please rest assured that if your parcel does get lost in transit I will re-make and re-send your order!
Q: Do you combine shipping?
A: I am happy to combine orders placed within 24 hours of each other, just use the code 'COMBINE' at the checkout! If you're looking to combine an order outside of this time frame please send me an email to hello@bubblecatt.com and I will try to accomodate this for you!
Q: If I order an in-stock item with a preorder item, when will my items ship?
A: Please check individual listings for turn around times. Your order will ship as one package at the time that the final item is ready to ship.
Q: I accidentally entered the wrong address for my order. What do I do?
A: Please send me an email ASAP! If I have not shipped your order I will be able to fix this for you. If your order has already been shipped please contact Australia Post and they may be able to re-direct your order for you.
Q: Can I include a message or a note with my order?
A: Sure! Feel free to leave a note at checkout or send me an email and I will make this happen for you!
Q: Do you offer cancellations, returns, or exchanges?
A: All sales are final. I do not offer cancellations, returns, or exchanges on orders. Please read each listings page carefully before placing your order. If there is a problem with your order, please email me ASAP and I will try and assist.
Q: Can I put an item on hold?
A: I do not hold items without payment.
Q: I chose the wrong option on a design by accident. Can you fix this for me?
A: Please send me an email and I can organise to send the correct item for you!
Q:How do I take care of my pieces?
A: Please check out the care instructions page here for more info!
Q: Do you do clip ons/hooks/plugs for stretched ears?
A: YES! Please choose the top type you prefer on the item's page! It will automatically add this to your order!
Q: Do you take Custom Orders?
A: Yes I do! I will post on my Instagram when custom orders are open as I can only take on a few at a time. If you have an idea, send me an email and I will let you know when I can make it for you!
Q: How do I spend my loyalty points?
A: To turn your points into a reward, you will need to log into your account on my website, then click on the launcher in the bottom right hand of your screen to open the rewards panel.
Next, click on All rewards. If you have enough points for a reward you will see a Redeem button.
Upon clicking Redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.
Q: Do you do wholesale?
A: Yes! I'd love to be stocked in your shop or on your website. Shoot me an email at hello@bubblecatt.design and I can help you out!